News
Barbara Valentini

Retail Excellence from an organizational perspective: a skills-based approach

What is retail excellence Retail Excellence is a concept that refers to excellence in the management and execution of retail activities. In practice, it means achieving the highest operational and customer experience standards in a store or chain of stores. But how to build an operating model that can bring companies to this milestone? Let’s look together at the path that led us to structure, for a client in the fashion industry, an organizational model that is efficient, flexible and able to support the professional development of key resources in the organization. Challenges to achieve high standards of retail excellence In more detail, the challenges that were to be answered were aimed at achieving: A flexible model that can adapt to the evolution of the network in terms of size (number of stores) and type of store (flagship store, outlet store, mall store, downtown store) A model that can enhance and enable the professional growth of key resources (career path for retail resources) A cost-effective and headcount-efficient model. The stages of the project The project approach involved the Retail Operations, Organizational Development and HR Business Partner functions working together. Two phases were conducted, a Co-design phase of the organizational model, and a subsequent Skill Gap Analysis and People Match phase. As part of the co-design sessions of the organizational model, the following were defined: The “task-based” and consequently “skill-based” organizational model (which we will explain in a moment) and the consequent association of existing stores with the proposed types of organizational model by Store type The coordination mechanism with back-end processes (commercial planning, logistics and procurement, returns management, …) The skill assessment & career development model for retail resources. Next, in the Skill Gap Analysis and People Match phase were: Map the skills held by people Verified skill gap between

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Events
Barbara Valentini

The Future of HR Begins Today: Why Foresight Is a Key to Success

Designing strategies from the perspective of the future (instead of the past): foresight is a key success factor for companies. Over the past few weeks we have had the opportunity to speak with more than 50 HR professionals about the importance of adopting a foresight approach to guide actions in the present and near future.

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Events
Mario Molinari

Artificial Intelligence: how to use it to support HR?

On Monday, March 25, the workshop “Human and Artificial Intelligence – New Models of Integration in Organizations, a Quantitative Approach” was held, during which, in collaboration with the HR Innovation Practice Observatory, we deepened the themes of the Observatory’s March 19 workshop entitled “HR and AI: The Evolution that passes through Human Resource Management.”

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Research and development
Mario Molinari

Strategic management of critical skills

Introduzione In the “Thinking Space” on Thursday, February 24, we discussed the topic of critical competencies and questioned whether it should be approached tactically, when the need arises, or whether strategic management of critical competencies is not appropriate-if not indispensable.

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News
Mario Molinari

Zoomers and Big Quit

Great Resignation or Big Quit What is the relationship between Zoomers and Big Quit? Let’s try to understand if and what relationships exist between under-30s and the voluntary resignation phenomenon in the U.S. and the role of HR in all this.

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Events
Mario Molinari

Spaces for Thought: 5 Digital Meetings

Spaces for thinking, comparing, sharing and possible solutions We take the space to reason about concrete cases and experiences and share doubts, questions, ideas, views and proposals. Let’s discover together how to understand phenomena and anticipate solutions!

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News
Mario Molinari

People come first. It’s that simple

People come first. First, there is the person, then the “value” they can bring as professionals. First, there is Giovanna, with her toddler struggling with first grade. Tommaso and his mad passion for gaming.

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