{"id":2378,"date":"2021-12-16T04:30:00","date_gmt":"2021-12-16T03:30:00","guid":{"rendered":"https:\/\/www.hrintelligence.it\/?p=2378"},"modified":"2025-06-05T16:27:56","modified_gmt":"2025-06-05T14:27:56","slug":"hr-process-innovation-the-innesti-experience","status":"publish","type":"post","link":"https:\/\/hrintelligence.it\/en\/hr-process-innovation-the-innesti-experience\/","title":{"rendered":"HR Process Innovation: The Innesti Experience"},"content":{"rendered":"<p>Why do companies struggle to innovate on HR processes?<\/p>\n<p>Our experience with <em>Grafts by Open Innovation &#8211; Future@work<\/em> taught us a lot. Here&#8217;s what we learned.<!--more--><\/p>\n<h2><strong>Let&#8217;s take a step back: what is Innesti?<\/strong><\/h2>\n<p>Innesti is an innovation lab, established in May 2020, just after the first lock down, with the goal of creating a space for Open Innovation, that is, innovation based on spontaneous collaboration of professionals, dedicated to \u201cFuture@work.\u201d<\/p>\n<p>We asked ourselves how to change-partly due to the acceleration given by the pandemic-the way work is organized, putting people at the center (Human centered design) and enhancing technologies (Digital Transformation).<\/p>\n<p>Being an Open Innovation space, participation was free and voluntary, and involved HR, consultants, entrepreneurs and managers from companies of different sizes and industries.<\/p>\n<p>However, the \u201ckey\u201d element of the approach was to have areas of experimentation and \u201capplication\u201d of the ideas in companies, in order to see in practice how the concepts could be more or less effective<\/p>\n<p>In about 18 months we covered many topics and involved about 15 companies and over 40 professionals who volunteered to co-design, \u201cexperiment\u201d and share their experiences.<\/p>\n<p><strong>What projects have we carried out with Grafts?<\/strong><\/p>\n<p>In the first year, a number of concepts were tested through a series of projects:<\/p>\n<ul>\n<li>How to foster the circulation and sharing of information among different offices\/functions<\/li>\n<li>How to foster innovation as a widespread process in the organization<\/li>\n<li>How to build a culture of \u201cself-learning\u201d on digital skills<\/li>\n<li>How to evolve from remote working to smart-working<\/li>\n<\/ul>\n<p>In the second year, additional topics were explored namely:<\/p>\n<ul>\n<li>How training changes and what new practices can be adopted, including considering the different generations living together at work<\/li>\n<li>How does the approach to talent attraction and recruiting change when addressing the Z-generation?<\/li>\n<li>New ways of working and new experiences in \u201cback to office\u201d<\/li>\n<li>How to adopt a people engagement approach declined on corporate population segments with different characteristics<\/li>\n<li>Experiments in HR Digital Transformation<\/li>\n<\/ul>\n<h2><strong>So &#8230; why do companies struggle to innovate in HR processes?<\/strong><\/h2>\n<p>From this experience, we have formed an opinion on the matter, which looks at the HR function from its DNA and its prevailing characteristics.<\/p>\n<p>The HR function has by culture and tradition a more \u201cconservative\u201d role than one of innovation.<\/p>\n<p>Because it has to ensure regulatory congruity, ethics, and the (always very delicate) balances between different stakeholders, it has a tendency to mediate, and to weigh risks a lot<\/p>\n<p>Has a decision-making process that is not particularly quick.<\/p>\n<p>Is afraid of error, and works a lot in \u201cpreparation\u201d to release solutions that are flawless.<\/p>\n<p>Has an organizational structure often made \u201cin silos\u201d internally.<\/p>\n<p>From a skills perspective, it also has mostly limited math-analytical and digital expertise, and often does not have extensive skills in using agile approaches.<\/p>\n<h2><strong>The HR professional family thus tends to have in its DNA many of the \u201canti-innovation\u201d ingredients.<\/strong><\/h2>\n<p>Indeed, even with structured processes, innovation is an outcome that rests on certain elements of <em>agile mindset<\/em>, expertise and culture that we can recall:<\/p>\n<ul>\n<li>Experimenting, using pilots and beta versions to refine concept and solution<\/li>\n<li>Adopting a culture of error as a learning opportunity (if you don&#8217;t make mistakes, maybe you are not growing enough &#8230;)<\/li>\n<li>Work in cross-functional teams<\/li>\n<li>Involve the user (the employee in this case) in the design of the solution<\/li>\n<li>Look at the user as a whole and not in a fragmented way<\/li>\n<li>Embrace and seek change, create change to train anti-fragility<\/li>\n<li>Accept a certain amount of risk and make future-oriented (rather than conservative) decisions<\/li>\n<li>Experiment with technologies as well<\/li>\n<li>Using data to interpret phenomena<\/li>\n<\/ul>\n<h2><strong>A story with a happy ending &#8230;<\/strong><\/h2>\n<p>The HR professional family has to face today towards employees a path that 10 \/ 15 years ago (in Italy) concerned the business functions towards the consumer, putting them at the center. Now HR must make the \u201cleap\u201d and put the employee at the center of its world. This is a road already marked out, with tools already available.<\/p>\n<p>The Innesti experience has also taught us that-once we accompany them in experimentation-HRs see with their own eyes the potential they have in their hands, and that the risk profiles are low. So they take courage and decide to be ambassadors of innovation within their companies. The happy ending is that change starts with the first step, just do it!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why do companies struggle to innovate on HR processes? Our experience with Grafts by Open Innovation &#8211; Future@work taught us a lot. Here&#8217;s what we learned.<\/p>\n","protected":false},"author":3,"featured_media":3923,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[29],"tags":[],"class_list":["post-2378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"jetpack_featured_media_url":"https:\/\/hrintelligence.it\/wp-content\/uploads\/2021\/12\/abstract-app-social-web-service-object-q3sxquvpu69f7epb3t1zvyj2y1v2djhm0edvkjzeio.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/posts\/2378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/comments?post=2378"}],"version-history":[{"count":3,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/posts\/2378\/revisions"}],"predecessor-version":[{"id":3984,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/posts\/2378\/revisions\/3984"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/media\/3923"}],"wp:attachment":[{"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/media?parent=2378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/categories?post=2378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hrintelligence.it\/en\/wp-json\/wp\/v2\/tags?post=2378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}